Ordering FAQ
Short answers to the questions we hear most from buyers. Product-specific minimums, production times and setup charges are on each product page.
About this site
Is this the Evans Manufacturing website?
No. Evans by BrandedItems is run by BrandedItems, Inc., an authorized Evans distributor in Tustin, California. Evans makes the products; we sell them decorated with your logo and manage your order from quote to delivery.
I am a promotional products distributor. Can I get Evans net pricing here?
No. We sell to end customers such as companies, schools, hospitals and nonprofits. Distributors should contact Evans directly for net pricing, samples and account questions.
Do you sell single items to consumers?
No. We only sell decorated products in quantity to businesses and organizations. We cannot sell one or two pieces, including items you received at an event.
Minimums and pricing
What is the minimum order?
Each product has its own minimum quantity, shown as the first row of its price table. Most Evans items start between 50 and 250 pieces. In addition, orders from new non-corporate customers have a $1,000 order minimum, or a $250 processing fee for smaller runs.
Does the price include my logo?
Yes. Unless the product says otherwise, the listed price includes a one-color imprint in one location. Extra colors and locations are priced per product and decoration method, and a one-time setup charge applies to new artwork.
Do I pay setup again when I reorder?
No. A reorder with the same artwork is not charged setup again. Tell us the original order or the item and we will find your artwork on file.
Can I order a product without a logo?
Yes. Any product can be ordered blank at the same minimum quantity. Ask for a quote and mention that you need it without decoration.
Do schools and nonprofits get special pricing?
We do not have a separate price list for schools or nonprofits. Send a quote request with your quantity and we will price the order as sharply as we can.
Artwork, proofs and production
What artwork do you need?
A vector file (.ai, .eps, .svg or a vector .pdf) works best. If you only have a .png or .jpg, send it anyway; our art team will prepare it for the decoration method.
Will I see a proof before production?
Yes. Every order gets a free digital proof showing your logo at the real imprint size and position. Production starts only after you approve it.
How long does production take?
Each product page lists its production time, usually 5 or 7 business days after proof approval for Evans items. Shipping time is added on top. If you have a tight in-hands date, tell us when you ask for the quote; faster production is often possible at no extra charge.
Ordering, payment and shipping
How do I place an order?
Request a quote from any product page or call 800-827-2630. Your account manager confirms stock (within one business day), pricing and the proof by email, then sends a payment link or invoice.
How can I pay?
By credit card, invoice, purchase order, check or wire. First orders are paid in advance; net terms are set per client after that.
Can we use our own shipping account?
Yes. Send your carrier and account number with the quote request. Otherwise shipping is quoted with your order.
What are your business hours?
Our team works continental US hours, 6 am to 5 pm Pacific time. Quote requests sent after hours are answered the next business day.
Replacement parts and samples
Can I buy a replacement lid, strap or part for an Evans product I received?
No. Promotional products are made to order for each customer, so we do not stock replacement lids, handles, straps or other parts, and we cannot sell single replacement items.
Can I get a sample?
It depends on the product. Ask your account manager when you request a quote.
Still have a question? Contact us or call 800-827-2630.